Frequently Asked Questions

How do I make a report?

Here you find step-by-step instructions:

  1. Access the reporting page:;
  2. Choose which category your report belongs to;
  3. Fill in the form with the required data;
  4. Your report has been made!
  5. A team of volunteers will verify and publish it. After that it will be online in the archive and on the map;

If you have problems or doubts, contact us choosing the way you prefer among those you find here:

How can I contribute through social networks?

Talk about the project on your social profiles.

If you have a Facebook profile:

Join our Facebook group and tell us about the initiatives you find most useful.

If you are part of groups or communities: share and explain the project. The more of us participate, the more information circulates.

If you use Twitter, you know that Twitter is a great tool to collect and disseminate information. You can follow our account, talk about us and retweet the reports we publish.

If you use Telegram follow our operational chat and participate in project activities.

I’d like to do more. How can I lend an operational hand to the team?

Great! On the Contribute page you’ll find all the information you need to join our efforts, whether you’re a techie or not.

The team builds on what has been created in the previous platforms implemented (for example: the code, the procedures for organizing, the methodology of development and communication) and elaborates other ideas. The result is what you see: the work of a collective intelligence, which you can also call civic hacking.

What is civic hacking? What method and approach do you use?

There is a problem that affects the community. A small piece of this collectivity starts to find, propose and offer solutions, in a voluntary and open way and using the possibilities offered by the Internet and open source digital technologies. That’s civic hacking in a nutshell. It is collective intelligence at work. In an emergency, for example, we are overwhelmed by information and we don’t really know where to find it, how to report it. Our project is one possible solution.

The approach we use we’ve called AGOPENDI: AGgregate, OPEN, DIstribute.


Aggregate **contents.** Contents are unstructured and come from various sources (social media, email, contacts etc…). The platform aggregates them through manual work of moderation and structuring in order to give them a “standard” structure and make them effectively reusable data.

Open **data.** All data are public and accessible with free licenses. Open data allows the development of further information and service that is fairly easily released.

Distribute information. All open data can easily become new useful information. There are several ways to do it. You can give free rein to your imagination, but always looking for tools that are used or can be simply disseminated. For example, this project has a site, a Twitter profile, a Facebook group, a Telegram group from which anyone can share individual reports.

All of this can be reused in the future and improved and everyone can help in doing that!

Thank you for reading this far!